At VOLPAM, we are committed to delivering outstanding performance and high-quality products that cater to our users’ needs. We stand firmly behind the craftsmanship and reliability of our electric scooters. To ensure your peace of mind and satisfaction, we offer the following warranty policy:
1. 12-Month Limited Warranty:
We are pleased to provide a 12-month limited warranty on all VOLPAM electric scooters. This warranty is a testament to our confidence in the durability and performance of our products.
Warranty Coverage:
During the 12-month warranty period, VOLPAM will cover the repair or replacement of any components or parts that prove to be defective in materials or workmanship. This includes defects arising from normal use and conditions.
How to Obtain Warranty Service:
If you encounter any issues covered by the warranty during the applicable period, please follow these steps to obtain warranty service:
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Contact Our Customer Support: Reach out to our dedicated customer support team via Amazon.com. Please provide a detailed description of the issue, your contact information, and your scooter’s serial number.
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Evaluation and Repair: Our customer support team will guide you through the process, including troubleshooting steps or the need for further evaluation. If a repair or replacement is deemed necessary, we will provide instructions on how to proceed.
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Warranty Repairs: If the issue is covered by the warranty, we will carry out the necessary repairs or replacement of components, ensuring your scooter’s functionality and performance.
Exclusions from Warranty:
It’s important to note that the warranty does not cover the following:
- Damage caused by accidents, misuse, neglect, or improper maintenance.
- Normal wear and tear, including tire wear and cosmetic damage.
- Modifications or alterations to the scooter that were not authorized by VOLPAM.
- Damage resulting from exposure to extreme environmental conditions or natural disasters.
Limitations and Disclaimers:
This limited warranty is subject to applicable laws and regulations. VOLPAM reserves the right to make the final determination regarding warranty coverage.
Our goal is to ensure your satisfaction and provide reliable products that enhance your daily commute. If you have any questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to assist you throughout your ownership of a VOLPAM electric scooter.